Product Marketing: What It Is & How It Works

I guess it’s true what they say about product marketing—it suffers from an identity crisis.

Because product marketing is closely related to some other roles in marketing, it’s not that obvious what product marketing is really about. That being said, once you learn what product marketers do, it’s impossible to imagine launching a successful product without them.

So let’s jump in and demystify product marketing. In this article, you’ll learn the following:

Product marketing is the process of bringing a product to the market and communicating its value both externally to the market and internally within the organization.

This includes everything from market research to product positioning to creating effective marketing initiatives focused on increasing a product’s adoption in the marketplace.

Straight away, I’d like to address one popular misconception about product marketing. Some of you may have seen a graphical explanation of product marketing.

The explanation is in the form of a Venn diagram, showing how this discipline shares some commonalities with product and sales departments. Well, this is not entirely accurate.

You see, product marketing is essentially a subdivision of marketing. It’s not as interdisciplinary as the Venn diagram depicts it to be. It’s not sales + product + marketing = product marketing.

Doing product marketing is basically doing marketing that’s focused on everything directly related to making a product successful in the market. And that responsibility has been a part of marketing since the conception of the four Ps of marketing (product, price, place, and promotion).

So as we go further and learn what kinds of activities constitute product marketing, let’s try to remember this:

The answer is quite simple: You can’t create and launch a successful product without product marketing. You can’t do that without knowing what to build and who to market the product to.

Moreover, if you want to stand any chance of success in the market, you need to know how to efficiently position and communicate your product’s value to create demand among your target audience.

All the things mentioned above relate to product marketing. So if you were to become a product marketer, become a product marketing manager, or hire one, what would the role entail? Let’s answer that too.

Here are some key areas of a product marketer’s role:

What	Why
Market research	Among others: ‑Understanding customers’ needs and wants ‑Identifying opportunities in the market ‑Understanding the competition
Go-to-market strategy	Identifying what will be offered, to what market, at what price, how it will be offered, and what is required operationally to launch the product
Creating a positioning and messaging plan	-Determining the benefits that the product should be identified with ‑Determining how to catch the attention of the target audience and educate them about the product
Product communication (external and internal)	-Externally: creating demand for the product by communicating its features and benefits  ‑Internally: product education and making sure external communication is consistent
Marketing collateral	Creating the collection of media used to support the sales of the product (e.g., sales brochures, knowledge base articles, data sheets, demos)
Gathering user feedback	-Understanding how satisfied users are with the product  ‑Suggesting improvements in the product and how it’s delivered to the market
Product analytics	Understanding how users engage with the product, e.g., feature usage, points of friction, user retention
New feature launches	Delivering new features to the market and driving their adoption

It’s also worth knowing that a product marketer doesn’t need to do all of those things. Those tasks can be divided in such a way that different product marketers within an organization will specialize in a subset of those activities.

On the other hand, at Ahrefs, much of what our marketing department does is product marketing. Yet only a handful of team members are engaged with the product enough to be known as “product marketers.”

To make things a bit clearer, this is what we (a company with over 70 people) expect from a product marketer:

Here are some main steps product marketers usually take to bring products to the market and communicate them. Let’s describe the steps chronologically: before the product launch and after the product launch.

Pre-launch

This stage can be summed up with one concept: go-to-market strategy (GTM strategy). A GTM strategy is basically a company’s plan to introduce a new product or service to the market. Typically, product marketers own these strategies.

When you look at the steps within the GTM, you will see a few familiar activities listed in the table above. However, in a properly executed GTM strategy, these activities need to be arranged in order and supplemented with a few more points.

So here are the eight steps in the GTM process, along with the vital questions they help to answer:

1. Identify your market (along with your competitors) – This is the product’s “environment” for growth. What opportunities are there? Who will you be playing “against”?
2. Identify your customer – Who are you trying to sell to? How will your product make people’s lives better?
3. Define product positioning and price – How should your product be perceived by the target audience? Are you offering more benefits for a lower price or maybe more benefits for a higher price?
4. Define product messaging and core marketing tactics – What do you say to potential customers to sell your product? What marketing channels can you use to reach them?
5. Define product distribution – How will a user access your product? Directly or maybe through distributors?
6. Sync marketing, sales, and support – What do sales, support, and other marketing team members need from you to make this product a success? And what do you need from them?
7. Determine the budget, time frame, and resources needed – Time, resources, and money: How much will the product launch consume?
8. Define your success metrics – How will you know you have achieved product-market fit? How will you measure growth? 

If you’d like to read more on the topic of GTM strategies, head over to this guide.

Post-launch

In other words, this stage includes everything that needs to be taken care of after you launch the product:

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— Ahrefs (@ahrefs) September 22, 2020

Namely, after the product launch, product marketers will be involved in the following activities. (Note that they are ongoing activities and not necessarily performed in this order.)

1. Internal and external product communication – A product marketer’s goal is twofold here: demand generation and product adoption. The first is about attracting visitors to the product; the latter is about helping users use product features to accomplish their goals.
2. Product analytics – Product marketers don’t need to guess how users engage with the product. They can track this with analytics software (e.g., Mixpanel, Heap).
3. Gathering user feedback – This is how product marketers can perform the important role of being the customer’s advocate. Knowing which remarks to prioritize and which to ignore is an art in itself. But it can lead to dramatic improvements within the product.
4. Feature launches – Product marketers devise communication and coordinate feature launches using various marketing channels.

That’s about it when it comes to basic theory on product marketing and a product marketer’s role. Let’s see some examples of how all these can be put into practice. 

We’ve said it many times before, and we’ll say it again: The single best advice we can give on product marketing (or marketing in general) is to invest in your product.

Make your product so good that people will be willing to recommend it to others. Make sure you have achieved product-market fit and never stop improving product satisfaction. It will make your job as a marketer a lot easier. Otherwise, don’t be surprised that none of your marketing efforts work.

The examples of product marketing tactics listed below have worked for us only because we’ve made sure Ahrefs lives up to its promise.

1. Blogging with product-led content

Here is a simple chart that perfectly illustrates our philosophy of doing content marketing:

It’s called creating product-led content, and it works like this: prioritize topics that score at least “1” on the business potential (BP) scale. In other words, the BP scale expresses our ability to illustrate the features and benefits of Ahrefs (our product).

In case you don’t know, Ahrefs is an all-in-one SEO toolset that helps marketers rank higher on search engines and get more traffic—even if they’re just starting out with SEO.

So as you can probably tell from our blog, we focus on SEO-related topics and more general marketing topics where we can showcase our product or explain how we approach a solution to a given marketing problem.

So, in practice, we do keyword research to identify topics we want to cover. In this process, business potential helps us sift through thousands of ideas to find ones that can help us do product marketing effectively.

Here’s an example. To show how people can uncover organic keywords otherwise hidden in Google Analytics, we’ve featured Ahrefs Webmaster Tools as one of the solutions.

This way, people searching for the solution in search engines can find our article and, hence, our product. This kind of content drives both product demand and product adoption; it generates traffic to our website and shows people how to use the product.

We use the same tactic in video content creation. Here’s the same principle but in the context of a different topic and a different part of our product offer.

https://www.youtube.com/watch?v=taU9P98zfjk

2. Product feature launches

We’re constantly working on making our product better than before. This means launching new features and data updates regularly. 

In this area of our product marketing, we try to make sure our announcements are as visible as they can be. In order to do that, we communicate the product through various channels:

• Product blog
• Social media
• Email newsletter
• Digital advertising
• Facebook Insider group (exclusive for our customers)
• PR (for bigger announcements) 
• Inside the product (example below)

As we communicate with our target audience through so many channels using tailored messaging, we also need to coordinate tasks appropriately with multiple team members. And so each product update becomes more or less a product marketing campaign on its own.

Naturally, launching new features requires some internal communication too. We have a Slack channel for each newly introduced feature or update. This way, we keep everybody informed and provide a place to discuss new releases.

3. Community engagement

Some…